1. Introduction

The Creative Slate Pty Ltd (ABN 68 638 960 504) ("we", "us", "our") is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website (www.thecreativeslate.com) or engage with our services.

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2. What Personal Information We Collect

We may collect the following personal information:

• Contact details: your name, company name, email address, and phone number submitted via our website contact form

• Marketing data: email address and preferences when you subscribe to or receive our email communications

• Usage and analytics data: information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs (collected via cookies and analytics tools)

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3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you: when you complete and submit our website contact form

• Via email marketing: when you consent to receive marketing communications from us

• Automatically: through cookies and analytics tools when you visit our website

 

4. Cookies and Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics or similar) to understand how visitors use our site and to improve your experience.

 

Cookies are small text files stored on your device. They help us:

• Understand website traffic and user behaviour

• Improve website performance and content

• Remember your preferences

 

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

 

By continuing to use our website, you consent to our use of cookies in accordance with this policy.

 

5. How We Use Your Information

We use your personal information to:

• Respond to enquiries submitted via our contact form

• Provide our marketing strategy and advisory services

• Send you marketing communications, updates, and relevant content (where you have provided consent)

• Analyse website usage to improve our website and services

• Comply with our legal obligations

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6. Email Marketing

If you have provided your email address and consented to receive marketing communications, we may send you newsletters, insights, and updates relevant to our services.

You can unsubscribe from our email marketing at any time by:

• Clicking the "unsubscribe" link included in every marketing email, or

• Contacting us directly at hello@thecreativeslate.com

We will process your unsubscribe request promptly.

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7. Disclosure of Personal Information

We do not sell your personal information. We may share your information with:

• Service providers: third-party platforms that assist us in operating our website and communications (e.g. email marketing platforms, website hosting, analytics providers). These providers are required to handle your information in accordance with applicable privacy laws.

• Legal and regulatory bodies: where required by law or to protect our legal rights

• All third-party providers we engage are bound by confidentiality obligations and are only permitted to use your information for the purposes for which it was shared.

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8. Storage and Security

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, and disclosure.

 

While we implement appropriate technical and organisational measures, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to us online.

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9. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we will securely destroy or de-identify your information.

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10. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date.

To make a request, please contact us at:

The Creative Slate Pty Ltd
Email: hello@thecreativeslate.com

We will respond to your request within a reasonable timeframe (generally within 30 days). In some circumstances, we may decline access as permitted under the Privacy Act, and will explain our reasons in writing.

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11. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, please contact us at hello@thecreativeslate.com. We will investigate your complaint and respond within 30 days.

 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

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13. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

The Creative Slate Pty Ltd
Email: hello@thecreativeslate.com
Website: www.thecreativeslate.com